For our Client, a multinational corporation, renowned leader in the fields of robotics, automation, power, and technology solutions we are seeking for Salesforce Field Service SME.
Within the Salesforce Practice, specializing in Field Service, your primary responsibility is to facilitate communication between the technical and business domains. This involves gathering requirements and leveraging data analytics to evaluate processes, identify challenges, pinpoint opportunities, and propose solutions. Your insights and analyses will contribute to informed decision-making regarding the implementation of new or modified Information Systems (IS) solutions and services.
Location: Cracow (hybrid) / Poland (remote)
Your Role:
• Act as a Subject Matter Expert (SME) in technical and functional design, providing expertise to business process owners, operational support, or project teams.
• Support Business Owners by analyzing business requirements, outlining problems, opportunities, and solutions for new or modified solutions/services.
• Collaborate with Solution Architects to ensure consistent design of the Salesforce Platform.
• Work with the Service Owner to ensure the quality and stability of Field Service.
• Collect, document, and review business requirements from Business Owners.
• Provide a comprehensive understanding of product and business owner needs, emphasizing transparency and continual engagement.
• Define solutions that meet customer requirements, ensuring the incorporation of best practices.
• Ensure functional specifications from project teams align with the overall solution design.
• Lead the continuous development and innovation of solutions to enhance solution value realization.
Your Background:
• Broad IT experience, with at least 4 years dedicated to Salesforce development.
• Experience with Field Service (knowledge of Service Cloud or similar is a plus).
• Salesforce Administrator/Consultant certification.
• Strong collaboration skills with external suppliers and globally distributed development teams.
• Exhibit knowledge of Business Analysis Principles and best practices.
• Embrace a collaborative and proactive approach, excelling in cross-functional teams and engaging with colleagues across different departments and geographies.
• Fluent in English.
Offer:
• Stable employment (full-time employment contract)
• Flexible working time with hybrid work model
• Foreign language classes
• Sharing the commuting costs
• Individual development and training opportunities
• Private medical care (including offers for family members) and life insurance
• Attractive remuneration based on your experience and skills, and other financial benefits, such as annual bonus and internal share purchase program
This recruitment process is included in Cpl Gold Referral Program. You can receive PLN 5,000 bonus for recommending an IT specialist! Do you know someone who is a perfect fit for this job offer? Do not wait and send us your candidate's CV now using the form available at this link - recommend !
*Presented salary ranges according to Cpl CEE Salary Guide 2024 and other data available on the market.