A Content Designer at is responsible for crafting engaging customer-facing content that promotes customer knowledge and skill development, as well as worldwide product adoption and retention. Content may include (but is not limited to): customer-facing online help, in-product learning, user interface content, and product messaging.
The Product Development and Manufacturing Solutions organization develops and maintains a large portfolio of software applications that help customers design, manufacture, manage, and test products.
We are looking to engage a contractor to provide additional support to the Content Design team. The contractor will be expected to work across a range of products and perform a variety of tasks, which could include, but are not limited to:
- Migrating existing learning content into new tools and formats.
- Writing and editing product documentation for a range of products, using input from product managers, quality assurance engineers, and software developers.
- Reviewing and curating existing product documentation to ensure it is up to date and reflects company style guidelines.
- Writing in-product content, such as labels and messaging, if required.
The required skillset and experience are:
- Excellent verbal and written skills needed to create customer-facing content in English.
- Ability to convert complex information into clear, concise content that meets customer needs and meets company style guidelines.
- Ability to work independently and in a distributed, global team environment.
- Experience of creating product documentation for software products using Content Management tools.
- Familiarity with CAD, CAM or CAE software.
- Experience of working with software developers, QA engineers, product managers, and localization teams to deliver product documentation to agreed timescales.
Additional skills and experience:
- Experience of XMetal and Tridion docs
- Experience of Markdown and Git
- Experience of structured documentation (DITA)
- Experience of UX writing
- Experience of VisualStudio