Our client is a leadingcloud-based provider of integrated digital human capital and business solutions. Leveraging proprietary AI and data analytics, client optimizes business process as a service (BPaaS) to deliver superior outcomes for employees and employers across a comprehensive portfolio of services. Company allows employees to enrich their health, wealth and work while enabling global organizations to achieve a high-performance culture. Company’s 15,000 dedicated colleagues serve more than 30 million employees and family members.
Your responsibilities:
- Takes an active part in Process Transition from Client to Company's office.
- Be responsible for the benefits administration for client’s employees located in EMEA region.
- Resolves cases and enter benefits data in the system for our client’s employees.
- Collaborates with the client to resolve requests they may have related to a project or an escalated employee issue.
- Defines the processes to support the service delivery of the International Benefits solution aligned to the global strategy, from a process and client value creation perspective.
- Provides input in the process design and technology capabilities to ensure optimal process support from a benefits perspective.
- Configures system for a project based on client requirements.
- Contributes to projects utilizing standard project management disciplines.
- Takes an active part in Process Transition from Client to Company's office.
- Develops reports utilizing various data extraction tools to meet client plan rules and/or resolve issues.
- Develops benefits system for new client project requests based upon complete plan rules.
- Problem solves issues by analyzing benefits system to determine gaps in functionality as compared to client plan rules to arrive at the true root cause of an issue.
- Demonstrates quality assurance fundamentals by executing test plans to ensure client plan rules meet systematic specifications.
- Participates in system testing during Internal Acceptance Testing and supporting User Acceptance Testing.
- Leads projects utilizing standard project management disciplines.
Employer requirements:
- English Language – C1 Level is required (CEFR scale or equivalent).
- French language – C1 level
- Process implementation experience
- Procedure (SOPs, Work Instructions) writing experience
- Business Experience gained in multinational company
- Experience in HR/Benefits Administration area would be an asset
- Extensive analytical and problem-solving skills
- Strong attention to details
- Good understanding of delivering an outstanding customer experience
- Understands the project life cycle and deployment governance
- High level exposure in fast paced environment
- Great Time management skills
- Experience in MS Office is a must
- High level of self-motivation and proactivity is required
- Spotless record and strong ethos
What we offers:
- Six-month B2B contract
- Full remote work
- International enviroment
- Flexible work system