For our client - an Polish consulting company providing complex IT services for business - we are looking for experienced IT Support Manager.
Join the team and…
Lead 10-ppl team that provides support for external customers
Supervise and coordinate IT tasks, incidents/problems, monitor task progress and time management
Plan and implement of goals and tasks of the IT Support Department
Up-sell to the existing customers and onboard new Clients – scale, plan and execute
As a IT Support Manager you will be working based on ITIL with technologies such as Active Directory, Microsoft Exchange, Office 365, Azure.
What we expect from you:
At least 2 years of experience in team management (1st, 2nd support line) and ability to delegate tasks
Very good knowledge of server operating systems, AD, MS Exchange, Office 365, Azure;
Knowledge and experience in working with ITIL
Ability to use technical knowledge to manage team work (deadlines, pricing)
Experience in a business/sales environment and maintaining good relationships with customers and suppliers
Openness to go beyond the defined scope of duties and taking initiative
Good communication in English
University degree in IT or a related field
We offer:
A flexible form of cooperation (employment contract or B2B contract).
Hybrid model (with preference of onsite model)
Private medical care
Co-financing of the Benefit Multisport card
Opportunity to gain experience in a dynamically developing company
Working in a team of experts in a great atmosphere
Great independence in action